User terms

When you place your order with us, you state your personal information. In connection with your registration and order, you agree that we store and use your information in our business to fulfill the agreement with you. You are entitled under the Personal Data Act (GDPR) to obtain the information we have registered about you. If it is incorrect, incomplete or irrelevant, you can request that the information be corrected or deleted. If so, Contact us via e-mail. Your personal data is processed in accordance with the applicable provisions of the GDPR.

Shipping and Delivery Terms

When you put goods in the shopping cart and go to the checkout, it is clear what payment method applies, if the prices are inclusive or exclusive of VAT and what VAT rate applies if applicable. Your order will be shipped within 48 hours unless otherwise stated (valid for holidays). Delivery time is between 4-6 weekend-free days unless otherwise stated.

In addition to the price may be additional shipping costs. These are then listed in the webshop's cash register. Normally no additional fees will be added, but if so, it will clearly be stated during the ordering process.

In the web shop, goods may be marked with delivery indication. We reserve the right to cancel the non-deliverable item from your order with a price deduction for the same. If you wish to order another, equivalent item, this is to be considered a new order. If you wish to cancel an item due to delay in delivery, this is possible until the goods have been created, an invoice or shipping document has been created. Part deliveries are made only at your request and incur additional shipping costs for you.

When you place your order, the checkout states which delivery method applies. It is your responsibility to ensure that the address you entered at the time of ordering is correct. Depending on the shipping company, you can have the package delivered home or pick up your at your nearest exhibition site. Large bulky packages are sent as home delivery.

Uncollected goods

For all parcels that are not redeemed, we reserve the right to charge you return shipping costs, handling fees and handling fees. Shipping fee is non-refundable.

Returns

You have 14 days return right from the date you received your package. Returns are made at your own expense except if the item is defective or if we have packed incorrectly. Returns should be sent by letter or parcel, not by postage. In the event of a change we pay the new freight from us to you. Before making a return, please read our rules for cancellation rights and returns and then contact our customer service.

Payment options

After identification and risk assessment, Klarna Checkout shows the payment options that can be offered to you. Whatever payment option you choose, Klarna or one of Klarna's partners is the one who handles the payment transaction while the actual purchase of the product or service is done directly by the store. Product- or service-specific questions should therefore be addressed directly to the store.

Current payment options that may currently be offered through Klarna Checkout are invoice, account credit, card payment or direct payment via bank. Payment options may differ depending on the country you order from.

Return Policy

The cancellation deadline starts on the day you received the item. If you ordered several items or the item you ordered consists of several parts, the withdrawal period will start to run when you have received the last item and the last part of the item respectively. If you regret the purchase, the item must be returned unused, in undamaged condition and with unbroken packaging / seal / technical seal.

If you wish to exercise your right of withdrawal, please contact our customer service. You will without delay receive confirmation that we have received your notice, after which we will decide whether you fulfill the conditions required to be able to apply the right of withdrawal. You will then receive a reply by e-mail from us, where applicable with information on how to return the item. Upon receipt of the returned item, the purchase price will be refunded to you within 14 days from the date we received the notice of withdrawal.

Services: If you ordered a service, the cancellation deadline starts on the day we confirmed your order. If you have consented to a service being started and it has been completed, you may not regret it if you have previously agreed to waive the right of withdrawal. You also do not have the right to regret if the service was started during the withdrawal period with your consent, and the service due to its nature cannot be returned, if the seal is broken or you have registered the license.

Complaints and repurchases

If you have received a damaged product, it must be reported to the shipping company upon receipt. If we sent the wrong item, you need to advertise the item as soon as you discovered the error. Contact our customer service. It applies to both private individuals and companies that the damaged and incorrectly sent goods must be returned in the same packaging and with the same transport company as when it was received, together with a detailed description of the error.

In this case, you should advertise through our website by contacting our Customer Service. If we are unable to send a new item to you within a reasonable time, we will refund the return shipping as well as what you paid for the damaged or incorrectly shipped item. Compatibility issues often occur between different products, and we therefore recommend that you find out as much as possible before placing your order to avoid unnecessary costs.

Online Dispute Resolution (ODR) platform

The European Commission provides an Internet platform for the online settlement of disputes, available at the following link: https://ec.europa.eu/consumers/odr/. This platform is an EU desk of assistance for extrajudicial dispute resolution regarding contractual bond arising from online sales contracts.

Misprints

We reserve the right against any printing errors as well as errors in information and specifications regarding goods and services contained in our range.